Field Work Project

Field Work

Lexicon Field Work provides end-to-end automation of field service operations covering all major processes to generate more revenue, increase the productivity of field personnel and accelerate cash flow.

It offers multiple functionalities to improve communication with the field, streamline work processes, and enhance customer service and loyalty. FieldWork combines many functions into one unified solution that includes scheduling, dispatch, invoices, task & asset management, work orders and much more.

It also empowers field service engineers to view jobs, service history and other specific customer information, send messages, find shortest route, capture signatures, record asset details and parts usage, view manuals, collaborate with colleagues and more.

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Key Benefits

Key Benefits of Field Work Product

  • Improved productivity & revenue

  • Enhanced customer experience / satisfaction

  • Streamlined workflows

  • Increased transparency & visibility in operation

  • Interactive responsive communication

Key Features

  • Compatible for any mobile & tablets - available on multiple platforms
  • Robust and sturdy data synchronization mechanism
  • Offline operation capabilities
  • User friendly UI and business process, easy to deploy and use
  • Photo uploads, signature captures, immediate customer feedback
  • Integration with backend ERP

    Key Modules

  • Service request & work order operation management
  • Geo and GPS tracking
  • Field staff scheduling
  • Customer feedback and ratings
  • Online knowledge bank for troubleshooting
  • Generate invoice, receive payments, capture customer signature
  • Alerts and Broadcasts
  • Field Service Engineers’ dashboard
  • Reports and Analytic