Case Study


Perceptive Software is changing the game when it comes to process and content management technology. As a global enterprise software leader, Perceptive Software is one of the fastest growing and leading providers in the industry. The content management industry alone has grown at approximately 10 percent annually over the last 10 years.

By comparison, Perceptive Software maintained a 30 percent annual growth rate over the last decade, more than three times the industry average. Our specialized solutions are at work in organizations around the world. And as a Lexmark company, Perceptive Software has the global footprint and the expanded resources to continue this growth.

Identified Issues

  • Perceptive Software wanted to drive Entitlement process out of Salesforce
  • Salesforce users needed to have critical data available for decision process
  • All supporting data resided in their Softrax revenue recognition system
  • Softrax revenue recognition system had a limited API

Engineered Solution

  • Developed by directional integration (Softrax to Salesforce)
  • Extracted Opportunities and Assets data from Softrax database layer
  • Provided data transformation to represent information in Salesforce


  • Full visibility of Assets and Entitlements synced between Salesforce and Softrax
  • Field operation updates are reflected in Softrax
  • Higher efficiency for management by having full visibility of Assets and Entitlements