Oracle EBS Managed Service

Oracle Services

Lexicon Networks specializes in personalized administration services for both Oracle databases and applications systems. A comprehensive support strategy is developed for our clients depending on their business requirements and objectives. We have Oracle Certified Professionals (OCP) administrators, who leverage their extensive experience and knowledge to ensure optimal operations for our customer's businesses. Our support strategy for each Oracle database and applications platform is focused on providing proactive services to ensure uninterrupted operations. An instance of the services that we can provide includes:


  • Onsite and Remote Applications and database support and maintenance
  • Applications installation/configuration
  • Upgrades and consulting
  • Applications Backup/Recovery
  • Patches/Fixes
  • Patch Management and Version Control
  • Customization Updates
  • Replicating/Cloning
  • Oracle Applications tuning
  • Oracle Applications monitoring support
  • Oracle Concurrent Managers support
  • Web, Forms and Reports Servers
  • Technical development for interfaces, conversions, extensions, and reports
  • Object Migration
  • Printer Configuration
  • Setup Oracle Applications request set
  • Oracle Applications User Management
  • General administration and maintenance with Oracle
  • Provided tools and utilities

  • DBA Support

    Database is at the heart of high-value business applications and organizations leverage DBA services for high availability, which is core to the smooth functioning of the business. LEXICON understands that maintains database performance, availability, bug fixes and multi-lingual requirements. 


    Offerings:

  • First response time of 2 hours for Severity 1 incidents.
  • Increased environment stability for the Databases by maximizing the uptime.
  • High performance through LEXICONs unique DBA support methodology.
  • Best practice implementation, improvedmaintenance quality and reduced downtimes.
  • Delivery Models:

  • Offshore
  • Onsite-Offshore
  • Onsite and Staff Augmentation

  • Offshore Support

    Businesses are adopting Offshore Outsourcing Model to take advantage of cost benefits and to focus to their core business then IT. 

    Outsourcing support to LEXICON provides access to Lexicons Oracle Applications Centre of excellence. Outsourcing can provide a predictable funding model for Oracle upgrades, expansions and consolidations. With service levels for availability, stability and functionality, LEXICON manages Oracle day-to-day complexity and reduces the need for client to re-skill their team with each new Oracle enhancement.

  • Save huge Oracle support costs
  • Supplement your IT staff with Oracle EBS subject matter experts rather than technical consultants
  • Offload routine work to free up resources
  • Utilized you current resources to train the business to efficiently use business
  • Get the technical expertise from LEXICON offshore team for continuous improvement on the implemented application

  • Onsite-Offshore Support

    In this model onsite coordinator or consultant/s are deployed at the customer premises, who work as primary point of contact for issue resolution and training. They manage and coordinate deliverables with LEXICONS offshore team.  

    LEXICON provides reliable, cost-effective application & database support services that includes around-the-clock monitoring, problem resolution, preventative maintenance, development, architecture, and planning. By working with LEXICON, you can:

  • Save on Oracle support costs
  • Supplement your IT staff with Oracle EBS subject matter experts instead of technical consultants
  • Offload routine work to free up resources
  • Utilized you current resources to train the business to efficiently use business processes
  • Get the technical expertise from LEXICONs offshore team for continuous improvement on production applications

  • Onsite Support and Staff Augmentation

    LEXICON recognizes that every client has unique requirements for ERP management and support. LEXICON takes pride in its experience in tailoring solutions based on client’s need which covers developing a service delivery structure, augmenting internal support staff, providing on-site application maintenance. LEXICON aligns its resources with client’s core ERP strategy to deliver cost reduction, risk mitigation and expected return on investment. 

    LEXICON offers HCM consultants, SCM Consultants, VCP consultants, EPM consultants and Finance consultants at a very competitive pricing. These consultants leverage the technical skills and PMO skills honed from our center of excellence in India.

    Business Model

  • Time and Material
  • Staff Augmentation
  • Fixed Price
  • Hybrid

  • Oracle Database Services

    One size does not fit all. We remain true to our primary business of managing and supporting databases remotely while also recognizing that the customers we serve have unique needs. LEXICON’s expertise and DBA service offerings deliver the combination of flexibility, reliability, security and performance your company demands.

    LEXICON provides expert database management services for Oracle, Oracle E-Business Suite, SQL Server, MySQL, DB2 and MongoDB database environments with an unmatched level of service, support and affordability. By combining strong tools and process, we are able to create cost containment and superior access to our DBA experts in the delivery of our database management services.

    Oracle database Services (Oracle 7/8i/9i/10g/11g)

  • Onsite and remote DBA support and maintenance
  • Installations/Upgrades
  • Performance tuning
  • Capacity planning
  • Replication services
  • Database design/modeling
  • Patches/Fixes
  • Migrations
  • Backup/Recovery
  • Business continuity
  • Disaster recovery